Deliveries & Returns

[Delivery and Return Policy for By Samo. Last updated: Mar. 12th, 2024]

Thank you for shopping with By Samo. Please review our Delivery and Return Policy carefully.

Delivery

Free Shipping:

We offer free standard shipping on all orders over 60€.

Shipping Times:

Delivery times may vary depending on your location. The delivery time can be up to 5 days and may vary depending on the distance and the efficiency of the postal service in the destination country.

Order Processing:

Orders are typically processed within 3-4 business days. Once your order has been shipped, you will receive a confirmation email with the tracking information. 

Shipping Address:
It is your responsibility to provide an accurate shipping address. We are not responsible for items shipped to incorrect addresses provided by the customer.

Contact Information:
If you have any questions about our Returns and Delivery Policy, please contact us here.

Returns

Eligibility:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Initiating a Return:

To initiate a return, please contact us here within 14 days of receiving your order. We will guide you through each step to facilitate the return process.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. 

Shipping: 

Please note that the shipping costs for returning the item will be your responsibility, as these costs are non-refundable.

For added security, we recommend opting for a trackable shipping service or purchasing shipping insurance. While we strive to provide reliable service, we cannot guarantee the receipt of your returned item.

Warranty and Return Policy for Manufacturing Defects:

Products purchased may be eligible for replacement or return only in cases of manufacturing defects. (*) The brand does not assume responsibility for damages caused by misuse, including but not limited to breakages due to improper handling or accidents. Customers are responsible for using the products according to the provided instructions and accept that damages due to misuse will not be covered by our standard warranty policy.

(*) For earrings, since these are a handmade product, minor differences are normal and are not considered manufacturing defects.

Changes to Returns and Delivery Policy:

We reserve the right to update, change, or replace any part of our Returns and Delivery Policy at our discretion. It is your responsibility to check our policy page periodically for changes.